💬Help Center
How can we help you?
Find answers to the most frequently asked questions about Arsema's services.
For MoneyGram transfers, funds are typically available within minutes to a few hours. For bank account transfers, the process takes 1–3 business days depending on the destination country.
Transfer fees vary depending on the destination country, amount sent, and transfer method. Please contact us or visit our office for the latest fee information.
Transfer limits follow Bank Indonesia regulations. For transfers above certain thresholds, supporting documents such as proof of funds are required. Our team is ready to help you understand these requirements.
Through the MoneyGram network, Arsema can send money to more than 200 countries and territories worldwide.